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Please note that the Try Before You Buy policy is different from the policy for normal orders: Try Before You Buy returns after 14-days are not are not eligible for a refund. Returns after 14-days are not eligible for a refund. Try Before You Buy orders must be returned or exchanged within 14-days of the delivery date to avoid being charged.

Try Before You Buy US & Canada orders must be returned or exchanged within 14-days of the delivery date to avoid being charged.

WHAT PERSONAL INFORMATION IS COLLECTED?.

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?.

HOW DO I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY ACCOUNT?.

HOW CAN I CHECK THE STATUS OF MY ORDER?.

WHY HAVEN’T I RECEIVED AN EMAIL RESPONSE YET?.

I NEED TO CONTACT IL MAKIAGE CAN I DO SO BY CHAT OR PHONE SUPPORT?.

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?.

HOW CAN I BE FEATURED ON THE IL MAKIAGE SITE?

I HAVE A GREAT IDEA FOR YOUR COMPANY! WHO CAN I CONTACT?.

HOW CAN MY COMPANY WORK WITH IL MAKIAGE?.

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WHAT ARE THE IL MAKIAGE E-GIFT CODE TERMS AND CONDITIONS?.HAVE MORE QUESTIONS ABOUT OUR PRODUCTS?.CAN I ORDER IN ADVANCE OR PLACE A BACK-ORDER? HOW DO I AUTHENTICATE AN IL MAKIAGE PRODUCT?.ARE THE INGREDIENTS IN IL MAKIAGE PRODUCTS ETHICALLY SOURCED?.

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WHAT SKIN TYPES ARE IL MAKIAGE PRODUCTS SUITABLE FOR?.

DO IL MAKIAGE PRODUCTS CONTAIN PARABENS?.

I’M STILL CONFUSED ABOUT AUTO-REPLENISHMENT.

HOW DO I RETURN MY AUTO-REPLENISHMENT ORDER?.

WHAT TYPES OF PAYMENTS ARE ACCEPTED FOR AUTO REPLENISHMENT?.

I RECEIVED MY FIRST AUTO REPLENISHMENT AND THE SHADE DOESN'T MATCH, WHAT DO I DO?.

CAN I RETURN OR EXCHANGE MY AUTO-REPLENISHMENT?.

HOW DO I MAKE CHANGES TO MY AUTO-REPLENISHMENT ACCOUNT INFORMATION?.

HOW DO I MAKE CHANGES TO MY AUTO-REPLENISHMENT ORDER PREFERENCES?.HOW LONG BEFORE THE AUTO REPLENISHMENT SHIPMENT CAN I EDIT, CANCEL, OR SKIP A DELIVERY?.WHEN WILL I BE CHARGED FOR AN AUTO-REPLENISHMENT PURCHASE?.WHAT IL MAKIAGE PRODUCTS CAN I GET AUTO-REPLENISHED?.I SIGNED UP FOR AUTO-REPLENISHMENT, BUT IT SAYS MY FIRST ORDER WAS A “TRY BEFORE YOU BUY ORDER”.HOW DOES AUTO-REPLENISHMENT WORK AND HOW DO I SIGN UP?.CAN I USE MULTIPLE PROMOTION CODES AT ONE TIME?.WHAT IS THE PAYMENT AUTHORIZATION PROCESS?.WHAT HAPPENS IF PART OF THE LOOK I WANT IS OUT OF STOCK?.HOW CAN I SEE ALL THE LOOKS CREATED BY MY FAVORITE INFLUENCERS?.CAN I RETURN OR EXCHANGE PART OF AN INFLUENCER’S LOOK?.WHAT IF I ONLY WANT ONE PART OF A LOOK?.CAN I BUY SEVERAL SHOP BY TALENT PRODUCTS AT ONE TIME?.CAN I TRY PRODUCTS FROM MULTIPLE LOOKS AT ONE TIME?.WHAT IS SHOP BY TALENT AND HOW DOES IT DIFFER FROM SHOP BY PRODUCT?.IS MY TRY BEFORE YOU BUY SHADE MATCH CORRECT?.WHAT COUNTRIES CAN PARTICIPATE IN TRY BEFORE YOU BUY?.CAN I COMBINE TRY BEFORE YOU BUY WITH A REGULAR ORDER?.WHAT PAYMENT METHODS DO YOU ACCEPT FOR TRY BEFORE YOU BUY?.WHAT DO I DO IF THE ORDER I RECEIVED IS INCORRECT OR INCOMPLETE?.

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MY TRY BEFORE YOU BUY TRIAL PERIOD IS OVER.

WHAT IS YOUR POLICY FOR TRY BEFORE YOU BUY RETURNS?.

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HOW DO I MAKE A FREE RETURN OR EXCHANGE FOR A TRY BEFORE YOU BUY ORDER?.

WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?.

DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?.

WHAT PRODUCTS ARE AVAILABLE WITHIN GERMANY?.

WHAT PRODUCTS ARE AVAILABLE WITHIN THE UK?.

WHAT SHIPPING OPTIONS ARE OFFERED IN THE UK?.

WHAT SHIPPING OPTIONS ARE OFFERED IN GERMANY?.

WHAT SHIPPING OPTIONS ARE OFFERED IN CANADA?.

WHAT SHIPPING OPTIONS ARE OFFERED IN THE US?.

CAN I USE MY OWN LABEL? WHY DO I NEED TO USE A PRINTED IL MAKIAGE LABEL?.

MY LABEL DOES NOT MAKE IT CLEAR WHERE I SHOULD DROP OFF MY RETURN.

CAN I RETURN OR EXCHANGE MY PRODUCTS IN-STORE?.

CAN I RETURN OR EXCHANGE PART OF MY ORDER AND KEEP PART OF IT?.

WHAT IS YOUR POLICY FOR TRY BEFORE YOU BUY EXCHANGES?.

CAN I RETURN OR EXCHANGE MY TRY BEFORE YOU BUY ORDER AFTER THE TRIAL ENDS?.WHAT SHOULD I DO IF I RECEIVED DAMAGED PRODUCTS?.THERE WASN'T A RETURN LABEL IN THE BOX! HOW COME MY ORDER DIDN’T COME WITH A RETURN LABEL?.CAN I MAKE AN INTERNATIONAL RETURN OR EXCHANGE?.WHAT IS YOUR RETURN AND EXCHANGE POLICY?.